Guest Service Agent

Ramada Hotel & Suites by Wyndham Cabramatta
Cabramatta, NSW

Are you passionate about delivering exceptional customer service and creating memorable guest experiences?

Ramada Hotel & Suites by Wyndham Cabramatta is seeking a friendly, professional, and motivated Guest Services Agent to join our Front Office team. This is an exciting opportunity to work in a fast-paced hotel environment where no two days are the same.

As the face of our hotel, you will play a key role in ensuring every guest receives outstanding service from arrival to departure. In addition to front desk duties, you will also assist in our bar, restaurant, and gaming areas when required.

About the Role

As a guest services agent, you will be responsible for the following:

• Welcoming guests with a warm, professional, and friendly attitude.
• Managing guest check-ins and check-outs efficiently.
• Providing exceptional customer service throughout each guest's stay.
• Handling reservations, enquiries, payments, and guest requests.
• Maximising room occupancy and revenue opportunities.
• Maintaining accurate guest records using the hotel's property management system.
• Assisting with group bookings and meeting reservations.
• Supporting the bar, restaurant, and gaming departments during busy periods.
• Resolving guest concerns promptly and professionally.
• Working collaboratively with all hotel departments to ensure an outstanding guest experience.

Skills & Experience

To be successful in this role, you will ideally possess:

Essential

• Previous customer service experience.
• Current NSW RSA (Responsible Service of Alcohol).
• Current NSW RCG/ARCG (Responsible Conduct of Gambling).
• Strong computer skills with proficiency in Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Flexible availability, including evenings, weekends, and public holidays.
• Professional presentation and grooming.

Highly Regarded

• Previous hotel reception or front office experience.
• Experience using the RoomMaster Property Management System.
• Experience with hotel reservations, group bookings, or conference bookings.
• Experience in food & beverage or gaming operations.

What We're Looking For

The ideal candidate will:

• Have a genuine passion for hospitality and customer service.
• Be positive, reliable, and enthusiastic.
• Demonstrate exceptional attention to detail.
• Work well independently and as part of a team.
• Be confident communicating with guests and colleagues from diverse backgrounds.
• Be committed to maintaining the high standards associated with the Ramada by Wyndham brand.
• Be willing to learn, develop new skills, and participate in ongoing hotel training.

Why Join Ramada Hotel & Suites Cabramatta?

At Ramada Hotel & Suites Cabramatta, we pride ourselves on delivering outstanding hospitality while fostering a supportive and rewarding workplace.

We offer:

• A friendly and welcoming team environment.
• Ongoing training and career development opportunities.
• Exposure to all areas of hotel operations.
• The opportunity to grow your hospitality career with one of the world's most recognised hotel brands.

If you are passionate about hospitality and enjoy providing memorable guest experiences, we'd love to hear from you.

Apply today and become part of the Ramada Hotel & Suites Cabramatta team.

Pay: $32.31 – $64.63 per hour

Work Location: In person