Guest Service Agent

Join us at the newly opened Hotel Indigo Melbourne on Flinders, we’re on a look out for amazing Guest Service Agents who would thrive on connecting guests to our local neighbourhood and sharing its hidden gems.

Job Summary

As a Guest Service Agent, (Neighbourhood Hosts) you are responsible for delivering an exceptional guest experience, as Neighbourhood Hosts. We recognise that the whole team are hospitality professionals that want to deliver the best experience to the guests, so why limit yourself to just one area. We want you to bring out your passion and deliver the service pillars of celebrating individuality, discover our neighbourhood and neighbourhood connection.

Be a part of our newly opened hotel and have the opportunity to work as a team in shaping the Front Office department from scratch, it will be an adventure, so be ready for it!

• You are genuine, authentic and bring your individual creativity & flair to the role.
• Previous experience in similar roles
• Flexibility to work a rotating roster including weekends and public holidays
• Passionate about guest experience and local knowledge
• You'll be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise

Pro-invest Hotels are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, Voco, Hotel Indigo and Sebel.

At Pro-Invest Hotels we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment.