Guest Service Agent

TownePlace Suites by Marriott Tampa Westshore/Airport is seeking an energetic, dependable, and hospitality-driven Guest Service Agent to join our team.

As a Guest Service Agent, you are one of the most important members of our hotel team. You will often be the first person our guests meet when they arrive and the last person they interact with before departing. We are looking for someone who takes pride in creating a welcoming environment, building relationships with our guests, and finding solutions when challenges arise.

What You’ll Do

In this role, you will:

• Welcome guests with a friendly, professional, and positive attitude.
• Perform guest check-ins and check-outs accurately and efficiently.
• Manage reservations, room assignments, guest requests, and payment processing.
• Answer incoming telephone calls and assist guests with hotel information and local recommendations.
• Recognize Marriott Bonvoy members and help deliver an experience consistent with Marriott brand standards.
• Build relationships with extended-stay guests and make the hotel feel like their home away from home.
• Respond promptly and professionally to guest questions, concerns, and service recovery situations.
• Communicate guest requests and maintenance or housekeeping needs to the appropriate departments.
• Assist with maintaining the hotel market and front desk area so they remain clean, organized, stocked, and guest-ready.
• Assist with airport transportation coordination and other guest transportation questions.
• Maintain accurate front desk records, shift reports, cash handling, and payment information.
• Communicate important information to the next shift to ensure smooth hotel operations.
• Follow hotel safety, security, privacy, and emergency procedures.
• Look for opportunities to improve guest satisfaction and create memorable experiences.

What We’re Looking For

The ideal candidate is someone who:

• Has a genuine passion for hospitality and helping people.
• Has excellent customer service and communication skills.
• Is dependable, punctual, professional, and detail-oriented.
• Can remain calm and solution-focused during busy periods.
• Is comfortable using computers and learning hotel systems.
• Can work independently while also being a strong team player.
• Is available to work a flexible schedule, including weekends and holidays.
• Previous hotel or customer-service experience is preferred, but we are willing to train the right person.

Why Join Our Team?

This is more than a front desk position. We want team members who are interested in learning hotel operations, developing their hospitality skills, and growing with our organization.

If you enjoy meeting new people, solving problems, creating great guest experiences, and being part of a team that takes pride in its hotel, we would love to hear from you.

Location: TownePlace Suites by Marriott Tampa Westshore/Airport
5302 Avion Park Drive
Tampa, FL 33607

Position: Guest Service Agent / Front Desk
Department: Front Office
Reports To: General Manager / Front Office Leadership

Pay: $15.50 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Work Location: In person

Pay: $15.50 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person