Guest Service Agent

Hotel Guest Service Agent

Great Pay Rate | Full Training Provided | Join a Friendly Team

We are looking for a friendly, positive and reliable Hotel Guest Service Agent to join our team.

If you have a happy personality, enjoy meeting people and take pride in providing great customer service, we’d love to hear from you. Previous hotel experience is preferred but not essential – full training will be provided.

About the Role

As the face of our hotel during the night, you will be responsible for providing warm and professional service to our guests and ensuring the smooth operation of the front desk.

Your duties will include:

• Welcoming and assisting guests with a friendly attitude
• Managing check-ins and check-outs
• Answering guest enquiries and phone calls
• Handling reservations and basic administrative tasks
• Assisting guests with any overnight requests
• Maintaining a safe, welcoming and professional environment
• Completing routine night-shift duties and handover procedures

About You

We’re looking for someone who is:

• Naturally friendly, cheerful and approachable
• Reliable and punctual
• Well-presented and professional
• Confident communicating with guests
• Comfortable working independently at night
• Customer-service focused
• Willing to learn and take direction

No hotel experience? No problem. Full training will be provided to the right person.

What We Offer

• Great pay rate

• Full training and ongoing support

• Friendly and supportive team environment

• Opportunity to develop your hospitality and customer service skills

• A role where your positive personality can really make a difference

If you’re a happy, people-focused person looking for a great night-shift opportunity, apply now. We’d love to welcome you to the team!