Guest Service Agent

Are you an experienced, self-motivated professional with a passion for hospitality?

Novotel Sydney Parramatta is currently hiring Guest Service Agents to join our dynamic team.

Located just minutes from Parramatta CBD, our hotel caters to a diverse mix of business and leisure travelers. As a Guest Service Agent, you will play a vital role in creating exceptional first impressions and ensuring a seamless guest experience from arrival to departure.

Key Responsibilities:

• Provide a warm and professional welcome to all guests during check-in and check-out.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Manage reservations, room allocations, and guest profiles using the hotel system.
• Maintain accurate records and ensure all guest information is handled with confidentiality.
• Work collaboratively with other departments to ensure a smooth and consistent guest experience.
• Adhere to all guest service standards, policies and procedures.

What We’re Looking For:

• A proactive, responsible, and adaptable attitude with a strong work ethic.
• Previous experience in a housekeeping or similar role in the hospitality industry.
• Exceptional customer service skills and a friendly demeanor.
• Strong organizational and time management skills with attention to detail.
• Excellent problem-solving and communication abilities (both written and verbal).
• A commitment to workplace safety and compliance standards.
• Professional personal presentation and grooming.

What You’ll Bring to the Role:

• A warm, welcoming personality that enhances the guest experience.
• A keen eye for detail and commitment to high service standards.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.

If you’re ready to be part of an energetic team and deliver outstanding hospitality experiences, we’d love to hear from you!

Apply now to join Novotel Sydney Parramatta and take the next step in your hospitality career.