Guest Service Agent

Royal Destinations is a luxury property management company on 30A looking for a Destination Specialist to join our Reservations/Guest Services team! If you have a hospitality mindset and are a team player with a great attitude, we’d like to hear from you.

Duties and Responsibilities:

• Guest services and reservation tasks.
• Familiarize yourself with Royal Destinations’ properties (e.g. location, layout, and availability).
• Familiarize yourself with our GRA (Guest Rental Agreement) and policies.
• Familiarize yourself with vendors and partners.
• Promptly confirm reservations (i.e., confirmation email and phone call).
• Familiarize yourself with processing payments for existing and new reservations.
• Faciliates daily correspondence (e.g. responds to inquiries, makes reservations, answers phone).
• Ensure all files are kept up to date (e.g. property information sheets).
• Maintain a clean, neat, and professional appearance and work area at all times.
• Promote goodwill by being courteous, friendly, and helpful to guests, homeowners, vendors, and colleagues.
• Willingness to own any reasonable request made by management.
• Willingness to learn and adapt to new policies and procedures.
• Promptly follow up on voicemails, emails, and sales leads.
• Monitor the LiveChat feature on the website.
• Well-versed in Word, Excel, and PowerPoint.
• Own and resolve guest challenges or complaints, addressing them in a professional and timely manner.
• Work well under pressure or in high-stress situations.
• Excel at multitasking in a fast-paced work environment.
• Flexible schedule; working holidays and weekends, as needed.

Education and Skills

• High School diploma or equivalent educational background and/or experience working within the hospitality industry.
• Superior knowledge of the area.
• Experience working in a front-of-house position or comparable to a hotel front desk, reservations/customer service department.
• Experience with VRBO, Home Away, Escapia, Kaba, and Breezeway is highly desirable.

Special Requirements:

• Adhere to Royal Destination’s grooming standards.
• Arrive at your respective workplace on time.
• Maintain a clean and sanitary work environment, adhering to all safety standards set forth by the Florida Health Department.
• Perform daily tasks in an organized and precise manner.
• Work well under pressure and be able to communicate your intentions.
• Perform each directed task with a sense of urgency and ownership.
• Be a team player and show gratitude and respect to your coworkers.

Language Skills:

• Ability to comprehend and compose instructions and correspondence.
• Ability to effectively present information to guests, management, and employees.

Physical Requirements:

• The employee is frequently required to reach with hands and arms, stand, walk, talk, or hear.
• The employee is required to sit or stand.

License:

• Driver's License

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person