Guest Service Agent

Job Location: Anantara Golden Triangle Elephant Camp & Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Responsibilities

• Deliver warm, genuine, and personalised service that exceeds guest expectations at every interaction.
• Create memorable arrival and departure experiences by providing seamless and efficient check-in and check-out services.
• Anticipate guest needs and proactively offer thoughtful solutions before being requested.
• Build meaningful relationships with guests by recognising preferences, remembering special occasions, and providing personalised recommendations.
• Handle guest feedback, concerns, and complaints professionally, ensuring timely recovery and complete guest satisfaction.
• Promote a "Guest First" culture and consistently achieve high guest satisfaction scores.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 1–2 years of Front Office experience in an international or luxury hotel is preferred.
• Fresh graduates with excellent service attitudes and strong communication skills are encouraged to apply.
• Experience with Opera PMS/Opera Cloud or similar Property Management Systems is an advantage.
• Excellent command of spoken and written English; additional languages are highly desirable.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Flexible to work rotating shifts, weekends, and public holidays.

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