Guest Service Agent

Duties As a Guest Service Agent, you will be responsible for providing exceptional customer service to all hotel guests during their stay. Your main duties will include: - Greeting guests upon arrival and departure in a friendly and professional manner. - Assisting guests with check-in and check-out procedures efficiently. - Handling guest inquiries, requests, and complaints promptly and courteously. - Processing reservations, cancellations, and payment transactions accurately. - Performing night audit procedures to ensure the accuracy of guest accounts. - Answering phone calls and directing them to the appropriate department. - Providing information about hotel services, facilities, and local attractions. - Maintaining a clean and organized front desk area. Qualifications To excel in this role, you should possess the following qualifications: - Previous experience in a hotel or hospitality setting is preferred. - Proficiency in bilingual communication is a plus. - Excellent phone etiquette and strong interpersonal skills. - Knowledge of hospitality management practices. - Ability to work effectively in a fast-paced environment. - Strong multitasking and organizational abilities. - Familiarity with front desk operations and hotel management software. Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests!

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person