Guest Service Agent

Job Summary:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Team Lead. As a Guest Service Team Lead, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is enjoyable and memorable. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Duties:

-Overseeing the front desk staff, including training, and performance management.

-Ensuring excellent customer service is provided to guests.

-Supervising day-to-day operations of the front desk, such as check-in/check-out procedures, room assignments, and ensuring compliance with company policies and procedures.

-Handling cash, credit card transactions, and billing inquiries accurately.

-Serving as a point of contact between front desk staff and other departments.

-Resolving guest issues or complaints effectively and efficiently, while maintaining a positive and professional demeanor.

-Enhance the skills and knowledge of job duties and customer service standards of Front Desk staff.

-Maintain guest records, updating reservation systems, and preparing reports for management.

-Ensuring the safety and security of guests and staff by following established procedures and protocols.

-Conducting regular audits or inspections to ensure that front desk operations meet quality standards and identifying areas for improvement.

• Assist guests with check-in and check-out procedures
• Answer phone calls and respond to inquiries in a professional and courteous manner
• Provide information about hotel facilities, services, and local attractions
• Process payments and maintain accurate records
• Maintain cleanliness and organization at the front desk area

Skills:

• Previous experience in front desk or guest service role preferred
• Familiarity with phone systems and hotel reservation software
• Excellent hospitality and customer service skills
• Bilingual/multilingual skills are a plus
• Strong phone etiquette and communication skills
• Ability to handle difficult situations with patience and professionalism

At our company, we value our employees and offer competitive benefits including:

• Competitive pay rates
• Opportunities for career growth and advancement within the company
• Training and development programs to enhance your skills

If you are passionate about providing exceptional guest service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Guest Service Agent!

Job Types: Part-Time or Full time, Permanent

Pay: $16.50-$17 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Overtime
• Weekends as needed

Work Location: In person

Job Type: Part-time

Benefits:

• On-site parking

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Pay: $15.00-$17.00 per hour

Expected hours: 25.0 per week

Benefits:

• On-site parking

Work Location: In person