Guest Service Agent

Job Overview

Join our dynamic hospitality team as a Guest Service Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this vital role, you will be the friendly face and helpful voice that welcomes visitors, manages reservations, and ensures smooth check-in and check-out processes. Your proactive approach and exceptional customer service skills will foster guest satisfaction and loyalty. This paid position offers an exciting opportunity to develop your hospitality management skills in a fast-paced, guest-centric environment.

Duties

• Greet guests warmly upon arrival, providing a welcoming atmosphere that sets the tone for their stay
• Manage reservations efficiently using property management systems (PMS) such as OPERA or similar hotel management software
• Handle guest inquiries via multi-line phone systems with professionalism and courtesy, demonstrating excellent phone etiquette
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency while addressing any special requests or concerns
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Respond promptly to guest needs and resolve issues through effective customer service problem-solving techniques
• Maintain accurate records of guest interactions, room assignments, and billing details in compliance with hotel procedures

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS) is essential
• Strong customer service skills with a focus on guest relations and problem resolution
• Knowledge of hotel emergency procedures to ensure guest safety at all times
• Ability to handle night audit responsibilities when required, including balancing accounts and preparing reports
• Excellent communication skills for client interaction via phone and face-to-face encounters
• Previous hotel experience, especially in resort environments, is preferred to understand the nuances of hospitality service excellence

Embark on a rewarding career where your passion for hospitality makes a difference! We’re dedicated to supporting your growth through comprehensive training in hotel management practices, emergency protocols, and client communication. Join us to deliver exceptional guest experiences every day!

Pay: $14.50 - $16.00 per hour

Work Location: In person