Guest Service Agent

Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer support, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management and customer service expertise in a dynamic setting.

Responsibilities

• Greet visitors, clients, and staff with professionalism and warmth, ensuring a positive first impression.
• Manage multi-line phone systems, directing calls efficiently and courteously while maintaining excellent phone etiquette.
• Maintain organized filing systems, manage calendars, schedule appointments, and assist with calendar management for team members.
• Provide exceptional customer service by addressing inquiries promptly and supporting client needs with professionalism.
• Assist with clerical responsibilities such as copying, scanning, faxing, and managing incoming/outgoing correspondence.

Experience

• Previous Hotel Experience Highly Preferred especially with Marriott.
• Proven ability to operate multi-line phone systems and demonstrate excellent phone etiquette.
• Strong computer literacy.
• Experience in customer support or customer service roles that require organizational skills and professionalism.
• Demonstrated time management skills to prioritize tasks efficiently in a fast-paced environment. Join our team as a Front Desk Agent to be the friendly face that keeps our operations running smoothly! Your enthusiasm for helping others combined with your organizational prowess will make a meaningful difference every day. We’re excited to welcome motivated individuals eager to grow their administrative skills in a supportive environment!

Pay: $14.75 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person