Guest Service Agent

Job Overview: (Must be open to working any shift) Shifts are 6am-2pm, 2pm-10pm, 10pm-6am.
We are seeking a dedicated and friendly Front Desk Agent to join our team 3-4 days a week at Holiday Inn Express Williamsburg North. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality . Attendance is mandatory!!!

Responsibilities

• Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
• Manage reservations and handle guest inquiries via phone and in-person.
• Maintain an organized front desk area, ensuring all information is accurate and up-to-date.
• Assist with guest relations by addressing concerns and resolving issues promptly.
• Process payments and maintain accurate records of transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Utilize hotel management software and phone systems efficiently to manage bookings and guest requests.

Experience

• Previous experience in a hotel or resort setting is preferred, with a focus on guest relations.
• Strong phone etiquette skills, with the ability to communicate effectively with guests over the phone.
• Familiarity with hotel management systems is an asset; training will be provided as needed.
• Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
• A background in hospitality management is beneficial but not required; enthusiasm for the industry is essential.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Must be flexible to work any shifts our shifts are 6a-2pm 2pm-10pm and 10p-6am

Hotel Key experience is a plus. But willing to train the right person.

Pay: $15.00 - $16.50 per hour

Benefits:

• Flexible schedule

Work Location: In person