Guest Service Agent

Duties:  
- Greet and welcome guests in a friendly and professional manner  
- Check-in and check-out guests efficiently and accurately  
- Provide information about hotel facilities, services, and local attractions  
- Handle guest inquiries, requests, and complaints promptly and courteously  
- Assist guests with luggage, transportation arrangements, and other concierge services  
- Process payments and maintain accurate records of guest transactions  
- Maintain a clean and organized front desk area

Requirements:  
- Previous experience in hospitality management or guest relations preferred  
- Knowledge of hotel operations and procedures  
- Excellent communication and interpersonal skills  
- Ability to speak multiple languages is a plus  
- Strong customer service skills with a friendly and positive attitude  
- Proficient in using phone systems and demonstrating proper phone etiquette  
- Ability to handle difficult situations with patience and professionalism  
- Familiarity with front desk operations, including check-in/check-out procedures and night audit responsibilities

Please note that this position may require working evening, overnight, weekend, and holiday shifts.

If you are passionate about providing exceptional customer service in a hotel environment, we would love to hear from you. Apply now to join our team as a Guest Service Agent!  

Job Type: Part-time

Pay: From $13.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person