Guest Service Agent

POSITION SUMMARY:

The Holiday Inn Express & Suites Calgary University is looking for a FULL TIME Guest Service Agent that will provide exceptional customer service to guests throughout all stages of the guest's stay

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

· Register guests and assigns rooms. Accommodates special requests whenever possible.

· Assists in preregistration and blocking of rooms for reservations.

· Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.

· Understand room status and room status tracking.

· Know room locations, types of rooms available, and room rates.

· Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

· Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Know the location and types of available rooms as well as the activities and services of the property.

· Coordinate room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

· Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Maintain and supervise access to safe deposit boxes.

· Know how to use front office equipment.

· Processing of guest check-outs.

· Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

· Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

· Use of proper telephone etiquette.

· Perform cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.

· Read and initials the pass-on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.

Attends department meetings.

· Know all safety and emergency procedures, aware of accident prevention policies.

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Experience:

• Customer service: 1 year (preferred)

Work Location: In person