Guest Service Agent

Job Overview
We are seeking an energetic and dedicated Guest Service Agent to join our vibrant hospitality team! In this pivotal role, you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and attention to detail will create memorable stays, foster guest loyalty, and uphold our reputation for outstanding hospitality. If you thrive in a fast-paced environment and enjoy making guests feel at home, this is the perfect opportunity for you to shine!

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage front desk operations, including check-in, check-out, and reservation processing using multi-line phone systems
• Assist guests with inquiries, special requests, and providing local information to enhance their stay
• Handle guest complaints or concerns promptly with a positive attitude, ensuring guest satisfaction
• Conduct night audits to reconcile daily transactions and ensure accurate financial records
• Maintain accurate guest records and update reservation systems efficiently
• Uphold phone etiquette standards when communicating with guests and colleagues to ensure clear and courteous interactions
• Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively
• Promote hotel amenities and services to maximize guest experience and revenue opportunities

Experience

• Proven customer service skills with a focus on guest relations in a resort or hotel setting
• Bilingual or multilingual abilities highly valued to serve diverse guest populations
• Familiarity with front desk operations, including multi-line phone systems and reservation software
• Experience with night audit procedures is advantageous but not mandatory
• Strong knowledge of hospitality industry standards, including hotel experience and guest services best practices
• Excellent communication skills, including phone etiquette and professional demeanor in all interactions

Join us in creating welcoming environments where every guest feels valued! We’re committed to supporting your growth in the hospitality industry while providing a dynamic work atmosphere filled with opportunities to develop your skills.

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person