Guest Service Agent

Job Type: Part time with potential for full time opportunities

Schedule: Primarily breakfast morning shifts (7:00 AM–12:00 PM or 7:00 AM–3:00 PM), including weekdays and weekends. Flexible availability for evening and overnight shifts is required. Weekends and holidays may be required.

About us

Do you see yourself as a Front Desk Agent? What's your passion? At avid Hotel Sioux City we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Weekends are required, along with a flexible schedule.

Your day to day

Check in/check out hotel guests in a timely and professional manner; process all payments according to established procedures.

• Check guests in and out in a friendly, timely, and professional manner.
• Assist with breakfast preparation, food replenishment, service, cleaning, and restocking.
• Process reservations, payments, cash transactions, and daily front desk reports accurately.
• Wash, dry, fold, and organize hotel laundry throughout the shift, especially during slower front desk periods.
• Assist with breakfast preparation, food replenishment, service, cleaning, and restocking.
• Maintain cleanliness of the hotel lobby, public restrooms, breakfast area, and common areas.
• Stock guest amenities, market merchandise, coffee stations, and housekeeping supplies.
• Complete assigned daily checklists and communicate important updates between shifts.
• Assist with additional front desk and night audit responsibilities as trained and scheduled.

GUEST EXPERIENCE

• Welcome guests with a positive, professional attitude.
• Answer phones, assist with reservations, and provide information about hotel services.
• Recognize and enroll guests in IHG One Rewards when appropriate.
• Respond to guest requests, concerns, and complaints with professionalism and care.
• Work as a team while also being capable of completing tasks independently.
• Take ownership of assigned responsibilities and proactively assist wherever needed.

What we need from you

• We're looking for someone who is reliable, organized, detail-oriented, and willing to work.
• Previous hotel, customer service, breakfast, or laundry experience preferred.
• Strong laundry skills and willingness to consistently assist with laundry duties are essential.
• Ability to stand, walk, bend, and remain physically active for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Comfortable multitasking and prioritizing responsibilities in a fast-paced environment.
• Basic computer, communication, and cash handling skills.
• Ability to work independently with minimal supervision while supporting team goals.
• Dependable attendance, a strong work ethic, and a positive attitude.
• Flexible availability, including weekdays, weekends, holidays, and occasional evening or overnight shifts.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount, and superb training.

Join us and you’ll become part of the global IHG Hotels & Resorts family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG Hotels & Resorts is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 24.0 – 32.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Ability to Commute:

• Sioux City, IA 51101 (Required)

Work Location: In person