Guest Service Agent Front Desk - FT

• Greet guests warmly and professionally upon arrival and departure.
• Perform check-in and check-out processes accurately using the property management system.
• Answer and direct phone calls; take and modify reservations as needed.
• Provide accurate information about hotel services, amenities, local attractions, and directions.
• Resolve guest concerns or complaints promptly and effectively, escalating issues when necessary.
• Process payments, verify identification, and maintain accurate guest records.
• Communicate effectively with housekeeping, maintenance, and other departments to fulfill guest requests.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Follow all hotel policies and procedures, including safety and security protocols.
• Perform additional responsibilities as assigned.

Qualifications:

• Two years of experience at a high-end hotel.
• Working knowledge of Microsoft Window programs.
• Previous front desk or customer service experience in a hotel setting preferred.
• Strong communication, problem-solving, and interpersonal skills.
• This position requires the ability to obtain and maintain a gaming license issued by the Michigan Gaming Control Board, in accordance with state regulations.

What we offer:

MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You’ll enjoy complimentary meals during your shift, vacation time, and you’re paid weekly. Plus, there’s free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you’ll find exciting opportunities for professional growth and advancement.

We're committed to our community.

As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.