Guest Service Agent (Front Office)

We are looking for a Guest Service Agent to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dao, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more importantly, we will provide you a career with Dao and give you an opportunity to be yourself.

DUTIES & RESPONSIBILITIES:

• Adhere to our grooming standards at all times.

• Welcomes and greets guests (by name if known) always in a warm and friendly manner.

• Conducts guest’s Check-In & Check-Out in an accurate, efficient and friendly manner.  Conducts in-room orientation in a professional manner. Issues keys based on strict established procedures.

• Ensures that all guest’s registry information is complete and handled with privacy and confidentiality.

• Familiarizes him/herself with all information regarding the property’s facilities, services, operating hours, special promotions and events at all times.

• Updates him/herself in all citywide special events so as to provide residents with accurate information and advice when requested.

• Addresses all guests’ concerns, complaints and unusual incidents experienced with the utmost urgency and reports to the management.

• Coordinates properly with Housekeeping regarding room status (check-in, check-out and other special instructions for the tenants)

• Knows by heart all emergency and safety procedures, and to properly act based on them when the situation arises.

• Maintains the cleanliness and neatness of all work areas, utilizing free time cleaning and tidying up.

• Provide proper handover before shift end.

• Maintains the Residents’ Lounge in good order by checking that items are replenished, everything is correctly in place.

• Conducts accurate handling of payment transactions based on strict established procedures. (i.e. Cash & paid-outs, credit cards)

• Coordinates with finance department in settlement of guest folios, handling special billing instructions as well as other billing related queries.

• Conducts wakeup call and Night Audit Tasks based on established procedures and guidelines.

• Ensures that all reservations are entered accurately, and database update maintained consistently.

• Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.

• Transfers calls to guests and takes messages accurately using the standard approved phrasing.

• Activates voice mail system in the event that the reception desk is unattended at any given time.

• Any other duties as directed.

QUALIFICATION:

• “O” Levels and above

EXPERIENCE:

• Minimum of 1 – 2 years in Front Office operations / Customer Service

KNOWLEDGE, SKILLS AND ABILITIES:

• Good written and oral communication skills

• Good social and interpersonal skills

• Knowledge of computer and hotel software

• Ability to do multitasking and work well under pressure

• Presentable and well groomed

• Ability to work in rotational shift as per the demand of the operation.