Guest Service Agent - Full Time

About Us

Our portfolio is made up of unique, stylish and strategically located properties throughout Asia, Europe, the Middle East and India. Our current Australian portfolio includes Fraser Suites Sydney, and Capri by Fraser in Brisbane.

Capri by Fraser Brisbane is the first of the Capri brand in Australia heralding the arrival of a new kind of residences. Centrally located in Brisbane CBD, our sustainable hotel comprises of 239 rooms, an indoor swimming pool, 24 hour gymnasium and elegant meeting room facilities!

Capri by Fraser Brisbane is currently seeking motivated and experienced Guest Service Agent to join our dynamic and professional team on a full time basis.

Key Responsibilities:

• Greet guests warmly and efficiently check them in and out of the hotel.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Utilise hotel software for reservations, check-ins, and other front-desk tasks.
• Maintain a clean and organized front desk area.
• Ensure compliance with hotel policies and procedures.
• Collaborate with other team members to provide seamless guest experiences.

About You

Our team is committed to providing a fast, friendly, courteous and efficient service, to create a memorable experience for our guests.

We're seeking persons with minimum one year of work experience in a similar role within a hotel environment.

The successful candidates need to possess the following attributes, experience and skills:

• A commitment to consistently delivering exceptional guest service including check-in and check-out experience, problem resolution and anticipating and actively meet the needs and expectations of guests
• The ability to work under pressure, multi-task and meet designated timeframes
• Excellent interpersonal and communication skills
• Impeccable presentation and grooming
• Capability to adhere to hotel policies and procedures
• Competent in Word, Excel, Powerpoint software as well as hotel operation software.
• Knowledge of OH&S & hygiene
• A 'Can do' attitude and a high level of energy to assist other operational departments to ensure guest expectations are meet

We require full flexibility across seven days including morning and evening shifts.

What we offer

In return, we will offer you a supportive and inclusive work environment, further training and development to help you grow and learn new skills, as well as offer national & international career development opportunities.

We also offer discounted room rates, property purchases plus discounted food and beverage in our Australian properties.

Applicants must be eligible to work in Australia and we will not be considering sponsorship opportunities for this particular role.

Only shortlisted candidates will be notified and the application may close before the closing date once the position is filled.