Guest Service Agent - Full Time

About the role

The Powerhouse Hotel Tamworth by Rydges is seeking a highly motivated & enthusiastic hospitality professional to become a Full Time Guest Services Agent within our hotel reception team..

This role offers an immediate start to the successful candidate on a Full time basis. Experience in a similar position would be advantageous, however training will be provided. You must be able to work a 7-day rotating roster which can include mornings, evenings, weekends & public holidays in the exciting 24/7 hospitality industry.

Your Responsibilities:

• Become a “Daymaker” for guests
• Display a strong commitment to the highest level of customer service
• Receiving & processing reservations
• Checking in/out guests
• Meeting/greeting all guests & answering the telephone
• Offering & promoting products/services to guests/potential guests
• Attending to guest requests
• Providing back-up support to other departments as required
• Undertaking general clerical & administrative duties.

Skills & experience

• Warm, friendly, engaging & positive personality
• Superb organizational skills & attention to detail
• Exemplary communication & interpersonal skills
• Immaculate personal presentation
• Excellent time management skills & ability to multi task in a busy environment
• Ability to work autonomously & as part of a cohesive team
• Efficient, reliable, takes initiative & displays strong problem solving skills
• Experience with property management systems & point of sale is desirable.

About the business

The Powerhouse Tamworth is the region’s landmark property, recently undergoing a multi-million dollar redevelopment that delivers a 5 star guest experience. The hotel comprises 61, 5 star rooms & 20 serviced apartments, The Workshop Kitchen restaurant, Coal Bunker Bar & several boutique rooms for meetings & events.

Benefits & perks

• Renowned for our refreshingly local, down-to-earth experiences.
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

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