Guest Service Agent (Part-Time)

Open Availability Required
Saturday and Sunday Availability is Mandatory

The Hampton Inn & Suites Atlanta Airport North is seeking dependable, service-driven Guest Service Agents to join our team. This position is ideal for individuals who thrive in a fast-paced hospitality environment and take pride in delivering exceptional guest experiences aligned with Hilton brand standards.

Schedule: Shifts vary and are available seven days per week.

Shift Times Include:

• 7:00 AM – 3:00 PM
• 3:00 PM – 11:00 PM
• 5:30 PM – 10:30 PM
• 11:00 PM – 7:00 AM

Candidates must have open availability and be flexible to work any of the above shifts. Shift assignments may vary and are subject to change based on operational needs, occupancy levels, and business demands. Evenings, weekends, and holidays are required. Saturday and Sunday availability is mandatory.

Hospitality is a 24/7 industry, and flexibility is essential for success in this role.

Position Overview:

Guest Service Agents are responsible for providing professional, courteous, and efficient service to all guests while executing Hilton standards of hospitality. This role plays a key part in driving revenue, maintaining operational accuracy, and ensuring a positive first and lasting impression for every guest.

Essential Responsibilities

• Greet and register guests in a professional and welcoming manner
• Process room assignments, reservations, cancellations, and modifications
• Promote hotel amenities and services to enhance revenue and guest satisfaction
• Accurately post charges, process payments, and balance cash and credit transactions
• Maintain confidentiality and guest privacy at all times
• Handle guest concerns professionally and utilize service recovery procedures
• Communicate effectively with housekeeping and other departments regarding special requests and operational updates
• Maintain cleanliness and organization of the lobby, dining, and market areas
• Perform Manager on Duty responsibilities when scheduled
• Follow all emergency and safety procedures
• Complete additional duties as assigned to support overall hotel operations

Qualifications:

• Strong character traits of honesty and trustworthiness (security clearance required)
• Excellent communication and interpersonal skills
• Customer service, sales, hospitality, or call center experience preferred but not required
• Computer proficiency required; PEP/OnQ experience preferred
• Ability to multitask and remain guest-focused in a high-volume environment
• Professional demeanor and appearance

Physical Requirements:

• Ability to stand and walk for extended periods (up to 8 hours)
• Ability to lift up to 30 pounds and push/pull up to 60 pounds
• Ability to bend, stretch, and reach as needed

Required Knowledge and Skills:

• Knowledge of hotel operations, room types, rates, discounts, and services
• Understanding of Hilton Honors and reservation procedures
• Strong phone etiquette and ability to provide local information and directions
• Ability to communicate clearly in English; bilingual skills are a plus
• Ability to maintain accurate shift records and communication logs

We are seeking reliable, accountable individuals committed to upholding high service standards and contributing positively to a professional hospitality team. If you have full availability and are prepared to work in a dynamic 24/7 environment, we encourage you to apply.

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

• Are you ONQ/PEP certified?

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person