Guest Service Agent - PM SHIFT 3PM-11PM

Job Summary
Join our dynamic hospitality team as a full time PM Guest Service Agent, where your energetic and detail-oriented approach will ensure seamless evening operations at our newly renovated hotel. In this pivotal role, you will be the first point of contact for evening/late-night guest inquiries, manage front desk responsibilities, and uphold exceptional guest services while maintaining accurate financial and operational records. Your hospitality expertise will help create a welcoming environment that leaves a lasting positive impression on our guests. If you thrive in a fast-paced setting, love engaging with diverse guests, and are passionate about hospitality, this is the perfect opportunity to shine! Availability on the weekends and Holidays are a must.

Duties

• Oversee nightly front desk operations, including check-ins, check-outs, and guest inquiries with professionalism and warmth
• Manage multi-line phone systems with excellent phone etiquette to assist guests and staff efficiently
• Handle guest requests and resolve issues promptly to enhance guest satisfaction and foster positive guest relations
• Maintain security by monitoring CCTV surveillance, conducting safety checks, and ensuring the hotel premises are secure during overnight hours
• Prepare detailed shift reports documenting activities, incidents, and any irregularities for management review
• Support guest services by providing information about hotel amenities, local attractions, and transportation options in multiple languages if applicable
• Check in guest and manage inventory to ensure maximum occupancy during busy nights

Experience

• Previous experience in a restaurant or hotel front desk operations is highly preferred
• Proven ability to work under pressure within a hotel or resort environment
• Bilingual or multilingual proficiency to communicate effectively with diverse guests from around the world
• Strong customer service skills with a focus on creating memorable guest experiences
• Familiarity with multi-line phone systems and phone etiquette standards in a hospitality setting
• Knowledge of hotel property management software and reservation systems, preferably SynXis, is advantageous
• Experience in guest relations and handling sensitive situations with professionalism and tact

Embark on a rewarding career where your enthusiasm for hospitality makes every guest’s stay exceptional! We value energetic individuals who are dedicated to delivering outstanding service while maintaining operational excellence during overnight hours. Join us to be part of a vibrant team committed to creating memorable experiences for every guest!

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person