Guest Service Agent (Receptionist)

We are looking for a friendly and personable individual to join our team as a Resort Receptionist.  As the face of our resort, you will play a crucial role in providing a warm and welcoming experience for all our guests.

2-4 day time shifts per week with no hours scheduled later than 7 pm

Key Responsibilities of the role:

Greet our guests with a smile and assist them with their check-in process

Respond to guest enquiries in a friendly and helpful manner, whether they are in-person or over the phone

Help guests with reservations and bookings

Listen to guests' concerns and do your best to resolve any issues in a timely and efficient manner

Keep the reception area clean and organised, and assist with other administrative tasks as needed

Preferred:

Previous hotel reception experience.

Qualifications:

At least 3 years of experience in a customer-facing role

Excellent communication and interpersonal skills

The ability to work independently

Prior experience working in the hospitality industry is a plus

If you love providing great customer service and are interested in being part of a dynamic and friendly team, please send in your CV and cover letter for consideration.