Guest Service Agent - Reservations

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Key responsibilities

• Assist the reservations team in performing daily tasks
• Handle room reservations and guest enquiries via email and phone calls
• Respond to guest requests in an accurate and timely manner

What we need from you:

• Diploma or Certificate holder or equivalent preferably in Hospitality Management
• Minimum 1 year of hotel reservations or front desk work experience preferred
• Willing to work on weekends and public holidays when required
• Good communication skills (fluent in English, Mandarin, or Cantonese)

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.