R
ROSA HOTEL SDN. BHD.
Guest Service Assistant
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 20,400 – MYR 24,000 / year
Location:
Malacca, Malaysia
Work mode:
Onsite
Published on:
28 August 2026
What they need
- Greet guests warmly and assist with check-in and check-out procedures.
- Handle guest enquiries, requests, and complaints professionally.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Answer phone calls and respond to emails or messages when required.
- Maintain accurate guest records and perform basic administrative tasks.
- Ensure service standards and hotel policies are consistently followed.
- Deliver excellent customer service to create a positive guest experience.
- Perform rotating shifts, including night shift.
- Perform any additional tasks as requested by supervisors or management.
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