Guest Service Assistant

About the role

The Prestige Hotel is seeking a Guest Service Assistant to join our Front Office & Guest Services team in George Town, Penang. This is a full-time position that plays a vital role in delivering exceptional hospitality and ensuring every guest enjoys a memorable stay at our hotel. As a Guest Service Assistant, you will be the first point of contact for our valued guests, providing warm, professional and efficient service that sets the tone for their entire experience. This role is essential to maintaining our reputation for excellence and contributing to the overall success of our hotel operations.

What you'll be doing

• Greeting guests upon arrival and providing a warm welcome and efficient check-in service
• Handling guest inquiries and requests with professionalism and enthusiasm, responding promptly to ensure guest satisfaction
• Processing room reservations, modifications and cancellations using hotel management systems
• Providing information about hotel facilities, local attractions and dining options in George Town
• Assisting with concierge services, including restaurant reservations, transportation arrangements and event bookings
• Managing guest complaints and concerns with empathy and working towards swift resolutions
• Maintaining accurate and detailed guest records and ensuring data confidentiality
• Supporting the checkout process and processing payments in a courteous manner
• Coordinating with housekeeping, maintenance and other departments to ensure guest needs are met
• Performing administrative duties including answering phones, managing correspondence and maintaining cleanliness of the front desk area

JOB REQUIREMENT

• Fresh Graduates welcomed
• Strong communication skills in English; proficiency in additional languages is a plus
• Customer-focused mindset with a positive and professional attitude
• Responsible, reliable and committed, with a proactive approach to problem-solving
• Ability to work shifts, weekends, and public holidays as required
• Diploma or Degree in Hospitality, Business, or related field preferred

JOB BENEFITS

• A great experience in the niche market of premium Design Hotel
• Monthly bonuses
• Semi-annual bonuses
• Public holidays
• Annual leave
• Birthday leave
• Duty meals and OC
• Uniform and laundry provided
• Insurance and medical coverage
• Career advancement opportunities
• Discounted room stay
• Employee referral program