Guest Service Assistant Manager

**Job Title: Guest Service Assistant Manager**

**Location :** Lumeira Wellness, Nuanu City, Bali

https://lumeirawellness.com/

Main Duties:

Operational Management

• Oversee daily operations of Spa treatments, Reception services, and Recreation facilities.
• Overseeing the maintenance and cleanliness of spa, reception, and recreation facilities include equipment, and other amenities to create a safe, comfortable, and inviting environment for guests.
• Serve as a knowledgeable resource for guests, providing information about spa services, steam treatments, packages, and pricing. Answer inquiries about amenities, facilities, and special promotions with professionalism and enthusiasm.
• Ensure all areas operate efficiently, professionally, and in alignment with Lumeira’s philosophy.
• Monitor guest flow, booking schedules, and service delivery to maintain smooth operations.
• Coordinate with other departments (Housekeeping, F&B, Engineering) for operational synergy.
• Enforce health, safety, and hygiene standards in all operational areas.

Guest Experience & Service Excellence

• Ensure warm welcoming and professional atmosphere across Spa, Reception, and Recreation areas.
• Ensure high levels of customer satisfaction by delivering exceptional service and responding promptly to inquiries and feedback.
• Deliver exceptional customer service by addressing guest concerns, resolving issues promptly, and ensuring guest satisfaction throughout their experience. Anticipate guest needs and provide personalized recommendations to enhance their visit.
• Address any customer concerns, feedback and complaint alike promptly and professionally, and address the matters to director of operations.

Job Types: Full-time, Contract

Work Location: In person