Guest Service Assistant-Nights

Job Ref: HEA3230

Branch: Heeton Concept Hotel - Liverpool City Centre

Location: Heeton Concept Hotel - Liverpool, Liverpool

Salary/Benefits: Competitive Salary including 3 and 6 month retention bonus!

Contract type: Permanent

Hours: Part Time

Shift pattern: 22.30-7 Sunday to Saturday

Posted date: 28/08/2026

Closing date: 25/09/2026

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant-Nights, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the night. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in our loyalty program
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Highschool education or equivalent
• Hospitality experience preferred
• Must speak fluent English.
• Other languages preferred.
• Flexibility, this is a night shift-based role

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)

Heeton Concept Hotel – City Centre Liverpool boasts an excellent location in the heart of Liverpool city centre.Just 1,650 feet from Liverpool ONE Shopping Centre, 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Heeton Concept Hotel City Centre offers 154 stylish and spacious bedrooms, located on James Street in the heart of Liverpool’s business district.

Guests will enjoy the highest standards of quality throughout the hotel from our contemporary bedrooms, to our vibrant restaurant and bar located on the first floor.

We proudly create a warm welcoming, safe environment, making your employment that extra bit special.