Guest Service Associate

Role & responsibilities

• Clean and maintain guest rooms, bathrooms, and balconies as per hotel standards.
• Change bed linens, towels, and replenish room amenities.
• Report maintenance issues and lost & found items promptly.
• Ensure rooms are prepared before guest check-in.
• Respond to guest requests courteously and efficiently.
• Maintain housekeeping carts and cleaning equipment.
• Follow hygiene, safety, and SOP guidelines at all times.
• Coordinate with the Front Office and Maintenance teams for room readiness.