Guest Service Associate

• Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
• Answer guest inquiries over the phone and in-person; providing accurate information.
• Inform guests of upcoming promotions, specials, and events.
• Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
• Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
• Balance receipts, count cash, and complete daily shift paperwork.
• Manage lane inventory and assists with lane turnover tasks.
• Maintain a sanitary, organized, and presentable area.
• Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
• Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
• Perform opening and closing duties as required.
• Monitor guests for rule violations.

Experience

Required

• • 6+ months previous entertainment center, hospitality, or retail experience.

Preferred

• • High school diploma or equivalent preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.