Guest Service Associate

What you'll be doing

• Responsible for all daily front office activities.
• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Maintain accuracy of guest database input
• Ensure Room assignment is in line with guest requests
• Assist daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow up
• Handle job tasks when assigned to all locations within Yulan’s parent company
• Responsible for all work assignments related to the nature of Front Office service
• Perform ad hoc duties assigned by the Front Office Manager

What we're looking for

• Higher Diploma or above in Hospitality or relevant discipline

• Knowledge in PMS & MS Office

• Fluent in both written and spoken in English and Chinese and Mandarin, other foreign language literacy is a plus

• Proactive, detail-minded and a team player

• Mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill

• Immediately available is highly preferred

• Fresh graduates are welcomed to apply