Guest service associate

Job Description – Front Office Associate

Property: Skylar Tirupati
Department: Front Office
Position: Front Office Associate / Guest Service Associate
Location: Tirupati

Job Summary

We are looking for an energetic and guest-focused Front Office Associate to manage front desk operations and provide excellent service to hotel guests. The candidate should have strong communication skills, a professional appearance, and the ability to handle guest requirements efficiently.

Key Responsibilities

• Welcome and assist guests during check-in and check-out.
• Handle room reservations, guest registrations, and room allocations.
• Respond professionally to guest enquiries, requests, and complaints.
• Handle telephone calls and provide accurate information regarding hotel services.
• Coordinate with Housekeeping, F&B, Engineering, and other departments for guest requirements.
• Maintain accurate guest records and update information in the hotel PMS.
• Handle billing, payment collection, and basic cashiering activities.
• Maintain proper shift handover and communicate pending guest requests.
• Ensure the front desk and lobby areas are maintained professionally.
• Promote hotel facilities, services, and room upgrades whenever appropriate.
• Follow hotel SOPs, grooming standards, safety procedures, and guest privacy requirements.

Candidate Requirements

• Qualification: Diploma/Degree in Hotel Management, Hospitality, or any relevant graduation.
• Experience: Freshers or candidates with 0–2 years of Front Office experience.
• Good verbal and written communication skills.
• Basic knowledge of hotel PMS and MS Office preferred.
• Good guest-handling and problem-solving skills.
• Professional grooming and positive attitude.
• Willingness to work rotational shifts, including weekends and holidays.

Key Skills

Guest Handling | Front Desk Operations | Check-in & Check-out | Reservations | PMS | Billing | Communication | Interdepartmental Coordination | Customer Service

Preferred: Candidates with previous experience in hotels or a hospitality educational background.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person