Guest Service Associate

Job Summary

Wise Acre Eatery is seeking a friendly, dependable, and guest-focused Guest Service Associate to support daily restaurant operations. This role involves welcoming guests, assisting with orders and dining needs, maintaining clean service areas, and working closely with the team to create a positive and enjoyable guest experience.

Responsibilities

• Welcome guests warmly and provide friendly, professional service.
• Assist guests with seating, menu questions, and general requests.
• Take and process customer orders accurately as assigned.
• Communicate guest requests clearly with servers and kitchen team members.
• Deliver food and beverages promptly and accurately.
• Maintain clean and organized dining areas, counters, service stations, and workspaces.
• Clear and reset tables throughout service.
• Restock dining, beverage, and service supplies as needed.
• Monitor guest areas and respond promptly to customer needs.
• Follow food handling, sanitation, and workplace safety procedures.
• Assist servers, hosts, kitchen staff, and other team members during busy periods.
• Assist with point-of-sale and payment procedures as assigned.
• Respond to guest questions and concerns politely and professionally.
• Support opening, closing, and general restaurant maintenance duties.
• Communicate operational needs and guest feedback to supervisors.
• Perform other guest service and restaurant support duties as assigned.

Qualifications

• Previous restaurant, hospitality, food service, retail, or customer service experience is preferred but not required.
• Friendly, reliable, and guest-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Comfortable working in a fast-paced restaurant environment.
• Good attention to detail and service quality.
• Ability to multitask while maintaining a positive attitude.
• Willingness to learn restaurant procedures and service standards.
• Reliable attendance and punctuality.
• Professional approach to guest service and teamwork.

Benefits

• Full-Time / Part-Time opportunities.
• Competitive compensation.
• On-the-job training and hands-on hospitality experience.
• Supportive and team-oriented work environment.
• Opportunities to develop customer service and restaurant skills.
• Opportunities for professional growth and advancement.
• Practical experience in guest service and restaurant operations.

About Wise Acre Eatery

Wise Acre Eatery provides a welcoming dining environment focused on food, hospitality, and attentive guest service. The team works together to maintain quality service, cleanliness, efficient operations, and a positive experience for every guest.

Pay: $16.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person