Guest Service Associate

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off

About the Role:

Athena Mckay LLC is looking for a friendly and motivated Guest Service Associate to join our team in Chatham, NJ! In this role, you'll be the face of our company, creating memorable experiences for every guest who walks through our doors. If you're passionate about people and thrive in a fast-paced environment, we'd love to meet you!

Responsibilities:

• Greet and welcome guests in a warm, professional, and timely manner
• Respond to guest inquiries, concerns, and requests with accuracy and enthusiasm
• Process transactions, reservations, or check-ins efficiently and accurately
• Maintain a clean, organized, and inviting front-of-house environment
• Collaborate with team members to ensure seamless guest experiences
• Handle guest feedback and resolve complaints with professionalism and empathy
• Uphold company standards and policies in all guest interactions

Requirements:

• Prior experience in customer service, hospitality, or a guest-facing role preferred
• Excellent verbal communication and interpersonal skills
• Strong problem-solving ability and a positive, can-do attitude
• Ability to multitask and remain composed in a busy environment
• Reliable, punctual, and a true team player
• Basic computer and point-of-sale (POS) system proficiency
• Flexibility to work varied shifts, including weekends and holidays as needed

About Us:

Athena Mckay LLC is a proud member of the Chatham, NJ community, dedicated to delivering exceptional service and experiences to every guest we serve. Our team is built on a culture of respect, enthusiasm, and a shared commitment to excellence. We invest in our people and foster a supportive workplace where every team member has the opportunity to grow and succeed.