Guest Service Associate

GUEST SERVICE ASSOCIATE

Join the fun and become part of the Stratosphere Social family!

At Stratosphere Social, we don’t just offer entertainment—we create EPIC experiences and lasting memories! From bowling and arcade games to axe throwing and live events, we bring the fun, and our Guest Service Associates are the frontline heroes making it all happen. If you’re outgoing, energetic, and love making people smile, this is the perfect job for you!

Guest Service Associates work in the game room or at the front desk.

Our Mission:

· Creating a destination for all ages that builds community and lasting memories in a friendly, clean, safe and fun environment.

Our Values:

· Service and Hospitality

· Ownership

· Commitment

· Integrity

· Adaptability

· Loyalty

Why You’ll Love It Here:

· Fun, High-Energy Atmosphere – Say goodbye to boring shifts! With arcade games, bowling, axe throwing, and live entertainment, you’ll work in an exciting environment where something fun is always happening.

· Coworkers = Family: Work with an awesome crew that supports each other and has each other back, no matter what department they work in.

· Team Outings and Parties: You deserve to be celebrated! We offer multiple team parties throughout the year to celebrate our amazing staff, including an outing to an Orioles game!

Perks of the Job:

• Employer Matching IRA up to 3%
• Employee Referral Bonuses
• Paid Time Off
• Free Bowling and Axe Throwing – because you deserve some fun, too!
• Food discounts
• Gym membership discount (Elevate Fitness – Next door)
• Team Outings and Activities (Orioles game, team parties, etc.)
• Mentorship, Training and Growth Opportunities

What You’ll Be Doing:

· Welcome guests with energy and excitement—first impressions matter!

· Assist guests with check-ins, game cards, reservations, and general questions.

· Keep the fun rolling by helping guests navigate and operate all the awesome activities we offer.

· Game Room Associates will be assisting guests with arcade games and operating XD Theater.

· Ensure all areas are clean, organized and presentable for our guests (including front desk, bowling lanes, arcade and bathrooms.)

· Engage with customers in a way that’s friendly, helpful, and full of personality.

· Solve problems on the fly and ensure guests have an unforgettable time.

· Work as part of a high-energy team to create a smooth, exciting atmosphere.

What We’re Looking For:

· Positive, outgoing personality—you bring the good vibes!

· Ability to multitask and handle a fast-paced, fun-filled environment.

· Customer service skills (experience is a plus, but an awesome attitude is key!).

· Ability to answer phones confidently and provide great phone etiquette.

· Team player mentality—we work together to make the magic happen.

· Excellent communication, organization and time management skills.

· Availability to work varied shifts including weekends, evenings and holidays.

· Ability to stand and walk for long periods of time

Ready to Join the Fam?

If you’re ready to be the face of fun and help guests have the time of their lives and create lasting memories, then we want YOU at Stratosphere Social! Apply today and let’s make every moment unforgettable!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Sykesville, MD 21784 (Required)

Work Location: In person