Guest Service Associate

Department: Front Office / Guest Services
Reports To: Restaurant Service Manager.

Location: Durgapur, Barbeque Nation, City Center.

Job Summary

The Guest Service Associate is responsible for providing warm, professional, and efficient service to guests throughout their stay. The role involves handling guest arrivals and departures, responding to requests, resolving concerns, and ensuring a positive guest experience in accordance with the hotel’s service standards.

Key Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Respond promptly to guest requests, queries, and complaints.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to meet guest requirements..
• Follow Outlet standards for telephone etiquette, grooming, communication, and guest interaction.
• Identify opportunities to enhance guest satisfaction and promote hotel services.
• Maintain confidentiality of guest information and comply with hotel security procedures.
• Handle VIP and special-occasion guests according to established standards.
• Follow all outlet policies, SOPs, health and safety regulations.

Required Qualifications

• Freshers with strong communication and customer-service skills may also be considered.
• Good spoken and written English.
• Basic computer and PMS knowledge.
• Strong interpersonal and problem-solving skills.
• Ability to work in shifts, including weekends and public holidays.

Key Skills

• Guest Relations
• Customer Service
• Communication Skills
• Front Office Operations
• Complaint Handling
• Problem Solving
• Teamwork
• Telephone Etiquette
• Cash & Billing Handling
• PMS / Hotel Software
• Professional Grooming
• Multitasking

Performance Indicators

• Guest satisfaction scores
• Positive guest feedback and reviews
• Accuracy of check-in/check-out and billing
• Response time to guest requests
• Compliance with hotel SOPs
• Effective coordination with other departments

Pay: ₹10,000.00 - ₹11,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person