Guest Service Associate

Guest Service Associate – PVR INOX | Director’s Cut, Forum Rex Walk

Company: PVR INOX Limited
Job Location: Forum Rex Walk, Brigade Road, Bengaluru, Karnataka – 560001
Job Type: Full-time
Department: Cinema Operations
Qualification: Hotel Management or Aviation

Job Summary

PVR INOX is hiring enthusiastic, customer-focused and service-oriented candidates for the position of Guest Service Associate (GSA) at PVR Director’s Cut, Forum Rex Walk, Bengaluru.

If you enjoy interacting with people, providing excellent customer service and working in a dynamic entertainment environment, this is an excellent opportunity to build your career with one of India's leading cinema brands.

Candidates with a background in Hotel Management or Aviation are eligible to apply.

Key Responsibilities

1. Customer Service

• Welcome guests and provide a friendly, professional cinema experience.
• Assist customers with ticket bookings, show timings, seating and general inquiries.
• Handle customer concerns and complaints professionally.
• Assist guests with special needs.

2. Ticketing and Box Office

• Operate ticketing systems and issue tickets.
• Handle cash, card payments and other transactions accurately.
• Maintain accurate cash records and balance the register at the beginning and end of shifts.

3. Food and Beverage Service

• Prepare and serve popcorn, beverages, snacks and other concession products.
• Promote combo offers and special deals to customers.
• Maintain cleanliness and hygiene at food and beverage counters.
• Follow food safety and sanitation standards.

4. Ushering and Auditorium Management

• Check tickets and guide guests to their respective auditoriums and seats.
• Ensure auditoriums are clean and organized.
• Monitor auditoriums during screenings to ensure guest safety and comfort.
• Assist with crowd management during busy periods and special events.

5. Cleanliness and Maintenance

• Maintain cleanliness across the lobby, counters and auditoriums.
• Report maintenance and safety issues to management promptly.
• Follow company hygiene and operational standards.

6. Teamwork and Operations

• Coordinate with team members to ensure smooth daily cinema operations.
• Participate in team meetings and training sessions.
• Support special events, promotions and other operational activities.

Eligibility Criteria

• Educational Qualification: Hotel Management or Aviation.
• Good communication and interpersonal skills.
• Positive attitude and a customer-focused approach.
• Ability to work in rotational shifts, including weekends and holidays.
• Willingness to work in a fast-paced cinema environment.
• Freshers and experienced candidates with the required qualifications can apply.

Why Join PVR INOX?

• Opportunity to work with one of India's leading cinema and entertainment brands.
• Gain experience in hospitality, customer service and cinema operations.
• Develop communication, teamwork and guest-handling skills.
• Opportunities to learn and grow within the organization.

Job Location

PVR INOX Director’s Cut – Forum Rex Walk

3rd Floor, Forum Rex Walk Mall, Brigade Road, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka – 560001.

Nearest Metro Station: Mahatma Gandhi Road (MG Road) Metro Station.

How to Apply

Interested candidates can contact:

HR Contact: Lavanya D Urs
Contact Number: 9380078715

Apply now and become part of the PVR INOX team to create memorable movie experiences for our guests!

Pay: ₹17,500.00 - ₹20,000.00 per hour

Expected hours: 9.0 per week

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person