Guest Service Associate

Position: Guest Service Associate (GSA) Food & Beverage Service

Department: Food & Beverage Service

To deliver exceptional guest service by ensuring efficient food and beverage service, maintaining high standards of hospitality, and creating a memorable dining experience for guests in accordance with the hotel's service standards.

Key Responsibilities

• Welcome and greet guests warmly, ensuring a pleasant dining experience.
• Assist guests with seating arrangements and provide menus.
• Explain menu items, daily specials, and beverage options to guests.
• Take food and beverage orders accurately and communicate them to the kitchen/bar.
• Serve food and beverages according to established service standards.
• Ensure tables, service stations, and restaurant areas are clean and well-maintained.
• Coordinate with kitchen and bar teams to ensure timely service.
• Handle guest requests, feedback, and complaints professionally.
• Follow food safety, hygiene, grooming, and personal cleanliness standards.
• Assist with restaurant setup, mise-en-place, buffet arrangements, and closing procedures.
• Ensure proper handling of crockery, cutlery, glassware, and service equipment.
• Adhere to hotel policies, standard operating procedures, and guest service standards.

Qualifications & Experience

• Education: Diploma/Degree in Hotel Management or relevant hospitality qualification preferred.
• Experience: Freshers and candidates with relevant hotel/restaurant experience may apply.
• Skills: Good communication, interpersonal skills, teamwork, and a guest-focused attitude.
• Personal Attributes: Well-groomed, courteous, enthusiastic, and willing to learn.

Preferred Candidate Profile

Candidates with a passion for hospitality, a positive attitude, and a commitment to delivering high-quality guest service in a professional hotel environment.

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