Guest Service Associate Front Office

Company Description Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, operating across upscale, upper-midscale, midscale, and economy segments. The group manages a portfolio of more than 270 hotels, including over 130 operational properties, with many new openings planned. Its seven distinct brands—Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite—serve a wide range of guest preferences and budgets. With a team of approximately 7,700 employees, Lemon Tree Hotels focuses on delivering a refreshingly different experience and strong value to guests every day. To learn more, candidates can visit lemontreehotels.com or contact Central Reservations at +91-9911701701.

Role Description The Guest Service Associate Front Office is a full-time, on-site role based at Lemon Tree Hotels in Bardez. The role involves welcoming guests on arrival, managing check-in and check-out procedures, and ensuring a smooth and efficient front office experience. Responsibilities include handling reservations, maintaining accurate guest records, responding to guest inquiries, and coordinating with other departments to resolve issues promptly. The Guest Service Associate will assist with billing, payment processing, and room allocation while maintaining high standards of hospitality, professionalism, and brand representation at all times.

Qualifications

• Candidates should possess strong Guest Services and Guest Service skills, with a focus on creating positive and memorable guest experiences.
• Candidates should possess Customer Service skills, including the ability to handle guest feedback and resolve concerns courteously and efficiently.
• Candidates should possess excellent Communication skills, both verbal and written, to interact clearly with guests and team members.
• Basic computer literacy and familiarity with hotel property management systems are beneficial.
• A hospitality diploma or degree, or prior front office experience in hotels, is an advantage.
• Ability to work flexible shifts, maintain a professional appearance, and collaborate effectively in a diverse team environment.