Guest Service Associate (GSA)

JOB DESCRIPTIONGuest Service Associate – Food & Beverage

Department: Food & Beverage
Designation: Guest Service Associate (GSA)
Reports To: Restaurant Manager / F&B Manager / Supervisor

Job Summary

The Guest Service Associate – F&B is responsible for providing efficient, courteous, and professional food and beverage service to guests while maintaining the hotel’s service and hygiene standards.

Key Responsibilities

• Welcome and greet guests warmly and professionally.
• Set up the restaurant, tables, buffet, and service areas as per hotel standards.
• Take food and beverage orders accurately and serve them promptly.
• Explain menu items and assist guests with their selections when required.
• Ensure proper and timely service of food and beverages.
• Clear and reset tables efficiently.
• Maintain cleanliness and hygiene of the restaurant and service areas.
• Coordinate with the Kitchen and other departments to ensure smooth service.
• Handle guest requests and complaints professionally and report issues to the supervisor.
• Ensure correct billing and assist with bill settlement when required.
• Maintain proper stock of service items such as cutlery, crockery, glassware, and other F&B supplies.
• Follow food safety, hygiene, fire safety, and hotel SOPs.
• Maintain proper grooming and professional appearance at all times.
• Assist in buffet setup, replenishment, and closing procedures.
• Minimize food and service wastage.
• Support colleagues and work as part of the F&B team.
• Perform any other duties assigned by the F&B Manager or Supervisor.

Skills & Competencies

• Good communication and interpersonal skills.
• Guest-oriented and service-minded attitude.
• Basic knowledge of food and beverage service.
• Ability to work effectively in a team.
• Good grooming and personal hygiene.
• Ability to work under pressure and in shifts.
• Basic knowledge of billing/POS systems is an advantage.
• Positive attitude and willingness to learn.

Qualification & Experience

• Diploma / Degree in Hotel Management or equivalent qualification.
• Freshers may be considered.
• Previous experience in a hotel or restaurant will be an advantage.

Key Performance Areas

• Guest satisfaction
• Quality and speed of service
• Food and beverage service standards
• Hygiene and cleanliness
• Order and billing accuracy
• Teamwork and coordination
• Minimizing food and service wastage
• Compliance with hotel SOPs

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person