Guest Service Associate (Housekeeping)

Key Responsibilities

Room Cleaning: Make beds, change linens, vacuum carpets, dust furniture, and clean bathroomsaccording to hotel procedures.

Replenish Supplies: Restock guest amenities, toiletries, towels, and room items (like coffee andglassware).

Inspect and Report: Check that all room appliances and lights work properly. Report any maintenanceissues, room damage, or safety hazards to the supervisor immediately. greetguests warmly in hallways and public areas, and handle special requests orcomplaints politely.

Lost and Found: Log and turn in any items left behind by guests following company policy.

Safety and Hygiene: Handle cleaning chemicals safely, wear protective gear, and keep thehousekeeping cart and storage areas clean and organized.

Qualifications and Requirements

Education:

Degree in hospitality orhousekeeping.

Experience: Previous housekeeping or customer service experience in a hotel setting ispreferred, but entry-level candidates with a strong work ethic are welcome.

Skills: Good communication skills, basic local language proficiency, and timemanagement skills to finish tasks during a shift.

Core Cleaning Skills

Room Maintenance: Clean guest rooms, bathrooms, and public areas to high hotel standards.

Bed Making: Make beds neatly with fresh linens and proper hospital corners.

Sanitization: Disinfect high-touch surfaces like doorknobs, light switches, and remotecontrols.

Inventory Handling: Restock room amenities, towels, and cleaning supplies correctly.

Equipment and Safety.

Machine Operation: Use vacuums, floor buffers, and carpet extractors safely.

Chemical Safety: Handle cleaning chemicals and dilutions properly following safety rules.

Lost and Found: Report and log guest items left behind according to hotel policy.

Maintenance Reporting: Spot and report broken lights, furniture, or plumbingfixtures right away.

Communication and Guest Service.

Guest Interaction: Greet guests politely and respond to their requests with a friendly attitude.

Time Management: Finish assigned rooms and tasks within set time limits.

Teamwork: Work closely with the front desk and maintenance teams to update room statuses.

Discretion: Respect guest privacy and personal property at all times.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.