Guest Service Associate- Udaipur

Job Title: Guest Service Associate – Front Office
Department: Front Office / Guest Relations
Location: Sarasiruham Resort, Eklingji, Udaipur
Employment Type: Full-time

Job Summary

Sarasiruham Resort is hiring enthusiastic and well-presented Guest Service Associates who are passionate about hospitality and creating welcoming, personalized experiences for guests.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Manage guest registration, room keys and basic documentation.
• Respond to guest inquiries, calls and service requests.
• Provide information about resort facilities, dining and guest experiences.
• Coordinate with housekeeping for room readiness and guest requirements.
• Maintain accurate guest records and update the hotel PMS.
• Assist with special occasions, celebrations and VIP arrangements.
• Support billing, payment processing and front-desk administration.
• Maintain a professional appearance and positive guest interactions.

Candidate Requirements

• Diploma or degree in Hotel Management or related field preferred.
• Experience: 0–2 years; freshers with hospitality training may apply.
• Good verbal communication in English and Hindi.
• Pleasant personality, professional grooming and a positive attitude.
• Basic computer knowledge and willingness to learn hotel PMS.
• Ability to work in rotational shifts.

Pay: ₹120,000.00 - ₹384,000.00 per year

Benefits:

• Food provided

Ability to commute/relocate:

• Eklingji, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Are you comfortable communicating with guests in English and Hindi?
• Have you handled guest check-in, check-out or front-desk responsibilities?
• Are you willing to work rotational shifts?

Education:

• Bachelor's (Preferred)

Experience:

• Guest services: 1 year (Required)
• Front desk: 1 year (Preferred)

Location:

• Eklingji, Rajasthan (Preferred)

Work Location: In person