Guest Service Executive

Guest Service Executive – Job DescriptionJob Overview

We are looking for a professional, customer-focused, and proactive Guest Service Executive to manage guest interactions from pre-booking through post-stay support. The role involves handling guest queries, coordinating reservations and check-ins, resolving concerns, and ensuring a seamless guest experience.

Key Responsibilities

• Handle guest inquiries through phone, email, WhatsApp, booking platforms, and social media.
• Assist guests with bookings, availability, pricing, amenities, and policies.
• Manage reservation confirmations, modifications, cancellations, and special requests.
• Share check-in instructions and travel information before arrival.
• Coordinate smooth check-in and check-out experiences.
• Handle guest complaints and provide timely resolutions.
• Coordinate with housekeeping, maintenance, concierge, and operations teams.
• Build strong guest relationships through personalized service.
• Follow up with guests during and after their stay.
• Maintain accurate guest information in CRM and reservation systems.
• Assist with VIP guests, corporate bookings, and special occasions.
• Support upselling of additional services and experiences.
• Prepare daily reports and maintain service standards.

Requirements

• Bachelor's degree or Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or a related field.
• Experience in hospitality, customer service, reservations, front office, or guest relations is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship skills.
• Ability to handle complaints calmly and professionally.
• Knowledge of CRM, reservation systems, and Microsoft Office.
• Strong multitasking and organizational skills.
• High attention to detail.
• Willingness to work rotational shifts, weekends, and public holidays.
• Positive attitude with a strong commitment to guest satisfaction.

What We’re Looking For

A polished, confident, and service-oriented professional who enjoys interacting with guests, solving problems, and delivering a high standard of hospitality.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person