Guest Service Executive

Guest Service Executive

Role Description
Responsible for providing a friendly, professional and efficient customer experience. The Guest Service Executive should understand and assist customers with fish, chicken, mutton and other meat products.
Guest Assistance

• Welcome and greet every customer.
• Understand customer requirements, quantity and preferred cut.
• Guide customers through fish, chicken and mutton varieties.
• Explain basic product information, cuts, portions and preparation options.
• Coordinate special cutting or packing requests with senior staff.
• Ensure customers are attended to promptly.
• Order & Counter Assistance
• Take customer orders accurately.
• Confirm product, quantity, cut and packing requirements.
• Assist with weighing, labelling and packing.
• Coordinate orders between customers and the processing team.
• Ensure the correct product and quantity are handed to the correct customer.Guest Experience
• Maintain polite and professional communication.
• Handle basic customer questions and concerns.
• Escalate dissatisfied customers to the Store Supervisor.
• Assist elderly customers and customers requiring additional help.
• Thank customers before they leave.
• Store Presentation
• Keep display counters neat and attractive.
• Refill products when required.
• Ensure price and product information is displayed correctly.
• Maintain cleanliness of customer-facing areas.
• Billing & Kiosk Support
• Assist customers with POS/self-service kiosk usage.
• Support weighing and billing during rush hours.
• Help resolve basic billing or order-related issues.
• Guest Supervision – Guest Service Executive Monitor the complete customer journey: Entry → Product Selection → Order → Cutting → Packing → Billing → Collection/Delivery.
• Ensure no customer waits unnecessarily.
• Ensure customers understand the ordering process.
• Ensure waiting orders are attended to promptly.
• Ensure the correct product and quantity are delivered.
• The Guest Service Executive must not promise refunds, discounts or product replacements without Store Supervisor approval.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person