Guest Service Executive - Front Office

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);

• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

• Perform night audit during midnight shift and prepare necessary reports.

• Handle any Marriott-related enquiries.

• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

• On time and at work when scheduled and in proper uniform.

• Attend department meetings as scheduled.

• Consistent professional and positive attitude and actions when communicating with guests and associates.

• Flexibility to work in other positions/deaprtments as the need arises.

• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

• Check with manager / supervisor before leaving work area for any reason.

• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

• Any other duties / tasks as requested by management.