Guest Service Manager

Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. We want a confident communicator who brings personality and shine to our team.

The perfect candidate will have supervisory or management experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant.

Hours: 40 hours per week (working a mix of 8-hour and 12-hour shifts)

Shifts: 4 or 5 shifts per week (including mornings, evenings and weekends)

Main Roles & Responsibilities

• Managing a team of Guest Service, and Food & Beverage assistants.
• Working across all departments including reception, bar & kitchen
• Helping guests & creating positive experiences
• Manage hotel room inventory & checking guests in/out
• Managing bills & payments
• Prepare food, clean, tidy, restock, take deliveries.
• Running the bar
• Follow all food safety, licensing and health and safety policies to work safely

You will have 'Hamptonality'

• Great energy and a can-do attitude
• Great at managing people, and you love chatting with guests
• Skilled multitasker who can balance hard work with great service
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Supervisor or management experience in hospitality industry
• Knowledge of hotel reservation systems
• Knowledge of Food Safety & Licensing laws

Perks

• Permanent contract with salary exceeding national living wage.
• Paid breaks for shifts that exceed 6 hours.
• Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide. Including 50% off food & drink.
• Hilton University platform and FLOW for all training requirements.
• WeCare app – to support your mental, physical, social and financial wellbeing.
• BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
• Eye Care voucher scheme – for free eye tests and help towards prescription glasses

If this sounds like the job for you, please get in touch!

INDFOH