Guest Service Manager

Cedar Court Hotel Huddersfield

Contract: Full Time Salary: £31720

Sitting just off Junction 24 of the M62, Cedar Court Huddersfield is a full-service hotel built for volume and variety. With 115 bedrooms, 11 meeting and event rooms capable of hosting up to 400 guests, parking for 250 cars, and an on-site health club, it's a substantial operation that draws a broad mix of corporate, events, and leisure business throughout the week.

That mix is what defines the working environment here. Busy conference days, large-scale events, and a strong weekend trade all sit alongside each other, and the team needs to move between them with ease. If you thrive in a high-paced setting and want to build experience across the full range of hotel operations, Huddersfield is well worth considering.

Cedar Court Hotel is recruiting for a Guest Service Manager, with an emphasis on providing great hospitality and service through the curation of fun, memorable experiences delivered by exceptional people.

Working closely with the Management Team, you will play an integral role in supporting our guests and the overall hotel operation.

What you’ll be doing:

• Support the delivery of exceptional guest experiences, ensuring high standards of hospitality and service at all times
• Work closely with the Management Team to support the smooth day-to-day running of the hotel
• Lead and supervise the Guest Services team, ensuring performance, service standards, and guest satisfaction are maintained
• Engage confidently with guests, handling queries and ensuring a positive and memorable experience
• Support a high-volume environment, maintaining service standards during periods of full occupancy
• Contribute to creating a friendly, welcoming atmosphere aligned with Yorkshire values and customer service excellence
• Adapt to a variety of operational needs, demonstrating a hands-on, multi-skilled approach in area's such as Conference & Events, Food & Beverage and Reception.

Benefits

• Competitive rates of pay
• Meals on duty where applicable
• Employee discounts across Cedar Court Hotels
• Training and development opportunities
• Career progression within the group
• Company pension scheme
• Holiday entitlement in line with employment terms
• Supportive team environment
• Employee wellbeing support
• Recognition and reward initiatives