Guest Service Officer

Oakwood Worldwide is a global hotel brand and has owned and operated hotels and apartments internationally for over 20 years. Come join our property in Victoria as we continue to grow and expand our global footprint. No two days are the same when working with Oakwood Epping Melbourne as our primary focus is always our TEAM and our GUESTS. At Oakwood Epping Melbourne, you are not just a number, each and every one of our associates are hand selected, heard and valued.

Oakwood Epping Melbourne, managed by The Ascott Limited,now seeks an enthusiastic and dedicated person to join as Guest Service Officer.  Oakwood Epping Melbourne is set to open its doors in October 2026.

In this role you will be responsible for:

• Delivering exceptional guest experiences by providing professional, friendly and efficient service throughout the guest journey, including check-in, stay and departure.
• Managing daily front office operations, including reservations, room allocations, cashiering, guest communications and departmental coordination.
• Responding promptly to guest enquiries, requests and complaints, ensuring issues are resolved effectively and guest satisfaction is maintained.
• Maintaining accurate records, financial transactions and operational procedures while ensuring compliance with company policies, security requirements and service standards.
• Promoting hotel facilities, services, packages and upselling opportunities to maximise guest engagement and revenue performance.

To be successful in this role you must have:

• Previous experience in a customer service, hospitality, hotel or accommodation environment.
• Excellent communication and interpersonal skills with the ability to build positive relationships with guests, colleagues and stakeholders.
• Strong problem-solving skills and the ability to remain calm, professional and proactive in a fast-paced environment.
• Sound organisational and administrative skills with strong attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in computer systems and reservation or property management software, with a commitment to delivering exceptional guest service and maintaining high operational standards.

In return, you will receive:

• An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event Leave or Cultural leave is yours on top of your annual leave!
• Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)
• Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
• Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
• Work Local, Grow Global - build your career close to home while being part of a global hospitality business with real opportunity to grow.

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company's serviced apartment, social living and hotel brands include the global brands of Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 10 hotels to 30 hotels undermanagement by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

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