Guest Service Officer

Village Residence Robertson Quay

Guest Services

Email:[email protected] Tel: 6833 6649

Guest Service Officer

The officer will attend to queries and feedbacks from guests and channels. Ensure that VIPs and CIPs are roomed accordingly and that their rooms are satisfactory prior to their arrival.

• Work closely with the Residence Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.