GUEST SERVICE OFFICER - FRONT OFFICE

Roles and Responsibility

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
• Handle cash transactions, process payments, and maintain accurate records.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of cleanliness and organization in the front office area.
• Develop and implement effective strategies to enhance guest satisfaction.

Job Requirements

• Proven experience in hospitality or a related field, preferably in a front office role.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and ability to maintain accuracy in financial transactions.
• Familiarity with hotel management systems and software is an advantage.
• Ability to adapt to changing situations and priorities.